Question 1

What is included in the charter?

Accepted Answer

Your charter includes a private boat, licensed captain and crew, fuel, safety equipment, water, sodas, local beer and a cooler with ice.

Question 2

What to bring on my charter?

Accepted Answer

We recommend bringing:
Towels
Non-Spray Sunscreen (reef safe)
Hats
Sunglasses
Cash for gratuity and/or onshore stops

You are welcome to bring any additional food or beverages.

Question 3

Is snorkeling equipment provided?

Accepted Answer

Yes, snorkeling gear (masks & fins) and safety equipment are provided for all guests.

Question 4

Are children welcome? Family Friendly?

Accepted Answer

Yes — children are absolutely welcome! Our charters are family-friendly and suitable for guests of all ages. Safety is always our top priority, and children must be supervised by an adult while on board.

Question 5

Can I cancel or reschedule my booking?

Accepted Answer

Yes. Free cancellation or rescheduling is available if done 48 hours or more before your trip. Changes within 48 hours may be subject to fees.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellation Policy
Cancellations made 48 hours or more prior to the scheduled charter departure date and time will receive no penalty.
Cancellations made within 48 hours of the scheduled charter departure are non-refundable and will be charged in full.
Failure to arrive for your scheduled charter (“No Show”) will result in a full charge of the charter amount.

Question 7

Do you offer shared tours or only private charters?

Accepted Answer

All trips are private, meaning your group will have exclusive use of the boat.

Question 8

Should we book early?

Accepted Answer

We recommend booking in advance, especially during peak season (November–May) and holiday periods, as availability can fill up quickly.

Question 9

Is the Stingray City stop safe?

Accepted Answer

Yes. Stingray City Sandbar is a shallow, controlled sandbar where stingrays are accustomed to human interaction. It is safe and suitable for all ages when instructions are followed.

Question 10

What happens if the weather is bad?

Accepted Answer

If conditions are unsafe, we will cancel, delay, or reschedule your trip. If we cancel due to weather, you may choose a full refund or a new date. If the charter is safe to operate, it will run as scheduled.

Question 11

Can I bring alcohol?

Accepted Answer

Moderate alcohol consumption is permitted for adults; however, safety is always our top priority. The captain reserves the right to limit or prohibit alcohol at any time. Please note that glass bottles are not allowed on board.

Question 12

What payment methods do you accept?

Accepted Answer

We accept Visa and Mastercard only. A valid card is required to secure bookings.

Question 13

What are the most popular stops/itineraries?

Accepted Answer

Our Half-Day Charters typically visit 2–4 stops, while Full-Day Charters offer additional time and flexibility to explore more of Grand Cayman’s top attractions. Popular stops may include:

Stingray City — a world-famous sandbar with friendly southern stingrays
Starfish Point
 Snorkeling at Coral Gardens, the Barrier Reef, or Rum Point Reef
Bioluminescence Bay (evening charters)

For charters of 4 hours or longer, guests also have the option to stop for lunch at Kaibo or Rum Point.

Question 14

Gratuity and tipping?

Accepted Answer

Gratuity is not included, but is always appreciated for excellent service. A customary gratuity is 10–20% of the charter price. Tips may be given directly to the captain at the end of your trip, or you can let the captain know if you would prefer to add gratuity to your card payment.

Question 15

Where does the charter depart from?

Accepted Answer

Our charters depart from the Cayman Islands Yacht Club in West Bay (Dock B9).

Additional pickup locations are available for an extra fee:

Camana Bay — $50 USD
 Kaibo — $75 USD

Question 16

Any other tips?

Accepted Answer

Please help us protect Cayman’s marine environment by following all marine park rules:

Do not touch, stand on, or damage coral reefs

Be respectful when interacting with wildlife — no chasing, grabbing, or harassing animals

Do not remove starfish or other marine life from the water— removing them from the water is prohibited by law

Do not collect coral, shells, or marine creatures

No littering or dumping anything into the ocean

Use reef-safe sunscreen whenever possible

Follow all instructions from your captain and crew while in protected marine areas.

These rules help preserve Cayman’s reefs and marine life for future generations.

Frequently asked questions